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Quality Management | Review of New Instructions & Briefs |
Quality Management
Members of Chambers practice under the Code of Conduct of the Bar of England and Wales and adhere to Chambers policies and procedures defined in our Quality Manual.
Chambers holds the Investors in People standard.

Review of new Instructions and Briefs:
Counsel will review new instructions and briefs within 5 days of receipt (or sooner if marked urgent) to provide an initial response or to assess whether they are able to conduct the work by the date required. If it is not possible for the instructions to be completed by the required deadline, a revised date will be agreed with you. If, for any reason this is not acceptable to you, the instructions will be returned to the Clerks to be allocated to alternative Counsel in agreement with you.
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Paperwork: It is Chambers’ policy that all written work should be completed within 14 days of receipt. This standard will be applied unless you agree to an alternative deadline (shorter or longer) appropriate to your case. Any such agreement will be recorded on our computer system so that we can monitor progress against our commitment to you. Every effort will be made to adhere to these arrangements but we will notify you as soon as possible in the unlikely event of our being unable to meet the deadline set. If a matter is required to be dealt with urgently, it would assist if you could contact us in advance and/or clearly mark the covering letter and back sheet as urgent.
Court Appearances: When you contact Chambers to book Counsel, we will advise you if the barrister of your choice has an existing commitment and establish your wishes as to use of alternative Counsel. As a large set of Chambers, we are able to provide breadth and depth of expertise in each of our areas of practice. Should you wish to double-book your preferred choice of Counsel, we will keep you informed as to likely availability as the court date approaches so that you may reassess your options. In the unusual circumstance that acceptable cover cannot be provided in Chambers, we will, if required, help in finding other Chambers to assist you. In the event that a case settles or is adjourned prior to the hearing, we ask that you inform Chambers at the earliest possible time so that the booking can be removed from Counsel’s diary. In the event that Chambers is not informed in good time that Counsel is not required, a retainer fee will be charged regardless of whether a brief had been delivered.
Briefs: It is vital to the smooth and effective handling of a case that we have sufficient time to prepare for court appearances. Many cases now require skeleton arguments to be lodged in advance of the hearing so it is therefore essential that instructions are sent giving ample time for preparation.
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